Shipping & Returns
How much does shipping cost?
We do our best to keep shipping simple and affordable. Your shopping cart will automatically calculate your freight costs based on order size and location before you have committed to the purchase.
For orders over $200, regular post shipping is free. The express post fee still applies if you select Express Post as your shipping option.
How long does shipping take?
We use Australia Post and Startrack Express for shipping our orders.
At checkout you will be presented with two options: regular post or express postage.
To see an estimate of the shipping time to your address using either option, enter your details into the Auspost postage calculator tool here. All you need is our “from” postcode, which is 3042 and the postcode of your delivery location.
We usually dispatch orders from our warehouse within 24hrs - 48hrs, however please allow more time if ordering after a weekend or during sale and holiday periods.
Returns & Refunds
We offer refunds within 30 days of purchase for change of mind, under the following conditions:
- We offer a full 100% refund on all stock items that have not been used or altered, and where packaging is in new and resalable condition.
- Return Shipping is at the buyer’s expense.
To request a refund, download and follow the return instructions in this form.
To ensure your return can be evaluated in a timely manner, please notify our team by emailing support@hardwarebox.com.au or phone 1300 659 306 before returning your item(s).
If your item is damaged or faulty, please contact us for assistance.