Terms and Conditions

Website Terms and Conditions

General Terms and Conditions

These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.hardwarebox.com.au

Please read the following Terms and Conditions carefully before placing your Order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability. 

Terms and conditions for Hardware Box Pty Ltd 

These Terms and Conditions constitute a contract between the customer (You) and Hardware Box Pty Ltd 


  1. Agreement


In these Terms and Conditions "We", "Our" or "Us" means Hardware Box Pty Ltd; and "You" or "Your" means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website. 


By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products. 


The Agreement together with your Order constitute the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email. 


  1. Legal Capacity

If you are under the age of eighteen (18) years you cannot place Orders with Hardware Box Pty Ltd. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years. 


  1. Website Use


The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites. 


You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to You. 


You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website. 


  1. Pricing


Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except: 

  1. a.  by agreement between You and Us in writing or by email; or 
  1. b.       in accordance with clause 7.4. 


All prices listed on the Website exclude delivery costs. The cost of delivery is calculated separately at checkout. 


  1. Product Specifications


Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of a Product once an Order has been accepted by Us and a Purchase Contract formed under clause 6. 


All weights and dimensions of Products described in the Website are approximate. All screens are measured diagonally and all screen images contained on the Website are simulated unless otherwise indicated. 


  1. Orders


You may place an Order by following the instructions on the Website. By placing an Order, you make offer to enter into an agreement to purchase the Product(s) the subject of your Order (Purchase Contract). 


Orders will be deemed to have been received by Hardware Box Pty Ltd at the time Hardware Box Pty Ltd sends an Order confirmation to Your nominated e-mail address. 


Hardware Box Pty Ltd is an online business and will primarily communicate with Customers via e-mail. It is the Customer's responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence. 


Hardware Box Australia Pty Ltd reserves the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s). We may do this for example, but without limitation, where: 

(a) Hardware Box Pty Ltd is unable to supply Goods that we have previously promised to supply; 

(b) an event beyond Our control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that We are unable to supply the Goods within a reasonable time; 

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted; 


In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund. 


Hardware Box Pty Ltd does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections. 


Hardware Box Pty Ltd shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Hardware Box Pty Ltd (or its affiliates), and Hardware Box Pty Ltd shall be entitled to a reasonable extension of time for the performance of such obligations. 


Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt. 


  1. Payment


You may provide your nominated credit card during the purchase process described on the Website including payment through PayPal. 


Payment for Orders will be processed immediately upon confirmation of Your Order. 


If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details, or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud. 


Despite Our best efforts, on occasion it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product's correct price is higher than the price on the Website, We may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel your Order. If a Product's correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product. 


  1. Delivery and ownership of the goods


We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Hardware Box Pty Ltd does not accept any liability for loss or damage suffered by anyone as a result of any such delays. 


The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Us. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Refunds Policy at any time prior to dispatch of the Product(s). 


Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided. 


The couriers or postal services nominated by Hardware Box Pty Ltd will deliver Products during local business hours (9am to 5pm, Monday to Friday). 


Hardware Box Pty Ltd is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Hardware Box Pty Ltd (as notified to the Customer) in relation to date and time of delivery. Hardware Box Pty Ltd shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery. 


  1. Faulty or damaged goods

Hardware Box Pty Ltd will repair, replace or refund faulty or damaged Products in accordance with the Warranty Terms and Conditions and Your rights under the Australian Consumer Law. 


  1. Refunds and returns


Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law. 


All refunds may take up to 10 business days to be processed. 


Other than in accordance with Our Returns Policy, refunds are strictly limited to those available under clauses implied by statute. 


In order to facilitate a return under Our Returns Policy, please contact us or refer to the Refunds & Returns page on Our website www.hardwarebox.com.au 


The Customer must comply with directions from staff to facilitate a return. 


Returned Products, under the Returns Policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition. Packaging that has been damaged including packaging that has been written on will not be accepted. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for failure to comply with a guarantee under the Australian Consumer Law. If you are returning a Product due to a fault or defect under a guarantee under the Australian Consumer Law, you may be able to return the Product without its original packaging. 


Subject to clause 10.8, It is the Customer's responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost in transit. 


Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You should contact Us for directions on how to return the Product 

If You are unable to arrange return of the Product due to the size or height, or method of attachment, of the Product, We will, within a reasonable time, collect the Products at Our expense. 


  1. Warranties


We offer a 5 year limited mechanical guarantee on all Mucheln branded Products 

Mucheln branded hardware is guaranteed to be repaired or replaced within five (5) years from the proven date of purchase as a result of any mechanical defects. The limited mechanical guarantee applies only when the product has been properly installed and subjected to no more than fair wear and tear.  

We offer a 12 month warranty of the finish of all Mucheln branded Products 


  1. This Guarantee only applies to defects which have arisen solely from faulty materials or workmanship in the Product and does not apply to other defects which may have arisen as a result of, without limitation, to the following: 
  • Accidental damage, abuse, misuse, maltreatment, abnormal stress or strain of the Products 
  • Neglect of any kind in respect of the Product 
  • Fair wear and tear 
  • Installation or maintenance of the Products not in accordance with the instructions provided with the Products where applicable 
  • Damage to or deterioration of plated and or lacquered finishes – antique brass, antique silver, antique black, matt black, brushed brass, satin chrome plate, brushed nickel, satin nickel, nickel plate, florentine bronze and oil rubbed bronze which are classified as soft finishes and are subject to deterioration under some environmental conditions. Finishes are subject to a 12 month warranty. 


For other supplier Products that are not branded Mucheln, You should refer to the Manufacturer’s website or instructions manual inserts for warranty information. 


Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees. 


  1. Liability

To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question. 

For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law. 


  1. Intellectual Property

All Intellectual Property in any Material on the Website is the property of Hardware Box Pty Ltd. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material. 


  1. Privacy

Please refer to Our privacy policy featured on Our website www.hardwarebox.com.au


  1. Discount Codes


Discount codes are subject to expiry dates and cannot be extended. 


Mobile Terms of Service

Hardware Box Pty Ltd 

Last updated: March 4, 2024 

The Hardware Box Pty Ltd mobile message service (the "Service") is operated by Hardware Box Pty Ltd (“HardwareBox”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. 

By consenting to HardwareBox’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of HardwareBox through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with HardwareBox. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to HardwareBox or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other HardwareBox mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to HardwareBox or email support@hardwarebox.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy notice featured on our website www.hardwarebox.com.au